Yes. We provide door-to-door, port-to-port, and airport-to-airport cargo delivery to most international destinations.

Our international services include

• Air Freight – Faster delivery, ideal for urgent or high-value shipments.
• Sea Freight – Economical for larger or heavier shipments.
• Customs Clearance Support – We help with documentation and duties where applicable.

🌍 Destination rules, transit times, and costs vary by country. Please contact us for detailed information about your target destination.

Every shipment is assigned a unique tracking number upon booking. You can:

• Visit our Tracking Page and enter your tracking ID
• Use our mobile app (if available)
• Contact customer support with your tracking details

📦 Status updates include: Picked up, In transit, At customs, Out for delivery, Delivered.

Delivery time varies depending on:

• The type of service (standard, express, economy)
• Origin and destination (local, national, international)
• Customs and clearance delays (for international shipments)

Estimated timelines:

• Local (within city): 1–3 business days
• Domestic (intercity): 3–7 business days
• International: 5–14 business days

🚀 Expedited or same-day delivery is available in select cities for urgent shipments.

Pricing is based on:

• Weight and dimensions of the cargo
• Shipping method (air, land, sea)
• Destination (local, domestic, international)
• Delivery speed (standard, express)

We recommend you contacting our support team for a custom quote.

📏 Volumetric (dimensional) weight may apply for lightweight but large packages.

Yes! We offer pickup services for both personal and business clients. You can:

• Schedule a pickup online
• Call our customer service hotline

Pickup availability may depend on your location and time of request.

🕒 Same-day pickups are possible if booked before the cutoff time.

For safety and legal reasons, we do not ship:

• Explosives, fireworks, flammable materials
• Illegal substances (drugs, weapons, counterfeit goods)
• Perishable items (without prior arrangement)
• Live animals or plants
• Currency, negotiable instruments, or high-value jewelry (unless declared and insured

Always check our Prohibited Items List or contact support for clarification.

We offer:

• Basic insurance coverage for all shipments
• Optional full-value insurance for high-value or sensitive cargo

You can add extra coverage during the booking process. Claims must be reported within a specific timeframe (usually 24–72 hours) after delivery.

🔐 We recommend insuring all high-value shipments for peace of mind.

We’re committed to resolving all issues promptly. If your shipment is:

• Delayed – Check tracking or contact us for updates
• Lost – Report the issue with your tracking number
• Damaged – Take photos and file a claim within 24–48 hours

We investigate each case thoroughly and will offer compensation according to our policy and the declared insurance value.

To ensure safe and timely delivery:

• Use strong boxes or pallets for heavy items
• Label fragile items clearly
• Seal packages securely with packing tape
• Include complete recipient information: name, address, phone
• Attach necessary shipping documents

📦 Tip: Improper packaging can lead to damage or delays — ask us if you're unsure how to pack your cargo.